Telecare and a medical alert button for the elderly in Belgrade

Kontakta provides professional telecare available 24 hours a day, 7 days a week in Belgrade and across Serbia. Telecare and the medical alert button for the elderly in Belgrade are intended for senior citizens, people with disabilities, families who want extra safety for their loved ones, and field workers who need fast support in risky situations.

The user calls for help by pressing the alert button or through a GPS/GSM device. Trained Kontakta operators receive the alarm, talk to the user, assess the situation and coordinate family, neighbours, emergency services or other authorities when needed.

Telecare services

Kontakta combines technology, continuous monitoring and human support so users keep their independence while their families have peace of mind. Solutions include telecare for individuals, support for businesses, devices with location tracking, counselling and crisis coordination.

In practice, help at the touch of a button means the user does not have to look for a phone, remember numbers or explain who to call first. A single press connects them to Kontakta's center, and an operator stays on the line until appropriate support is arranged. For families it means more peace of mind, knowing there is an organized response even when they are not next to their parent, grandparent or other loved one.

Since 2012, Kontakta has been developing services for the greater safety and independence of its users. In 2015 the company was accredited as a reference center for training telecare operators in Serbia, further confirming the team's expertise. The services are useful for everyday support, emergencies, location tracking, communication with family and coordination with the relevant services.