FAQ

  • What is teleassistance?
  • How does one contact the Center?
  • In what kind of situation would one need assistance from the Center?
  • What if one needs your services outside their place of residence?
  • Is teleassistance useful if one gets lost?
  • Does the device require maintenance?
  • How can one receive help if they fall and cannot get up?

What is teleassistance?
Teleassistance is assistance provided over the phone in case of emergency or loneliness. The user wears a tiny, pendant-shaped device which allows them to contact the Center 24/7, all-year-round, wherever they may be. They will then either receive direct assistance on site, or the Center shall engage professional and specialized personnel.

How does one contact the Center?
A simple press of a button on the pendant will get you in contact with an officer on duty over the phone.

In what kind of situation would one need assistance from the Center?
Sudden and unexpected health issues, disorientation, inability to handle or cope with a sudden event (fire in the apartment, attempted burglary, falling, injury, inability to get out of the bath etc.). Aside from emergencies, one may need to be reminded to make an appointment at the physician or to take their medicine. There are many more circumstances when you may need someone - an understanding person to have a word with, or an expert to provide professional assistance.

What if one needs your services outside their place of residence?
Your little device remains in contact with the center no matter where you are. You may freely go outside, go shopping, take a trip, visit your friends or see a play at the theater - your guard and friend will be with you all along. In other words, you may again feel as free as you were in your earliest days of youth.

Is teleassistance useful if one gets lost?
Yes. We can locate you by your SOS device wherever you are, and we will help you find your way back home, or assist in any other manner.

Does the device require maintenance?
Just like a mobile phone, or any other battery-powered device, our SOS device will have to be recharged once in a while. It is usually sufficient to recharge the battery every three days.

How can one receive help if they fall and cannot get up?
In such cases we will help according to the specific situation you have found yourself in - we will either alarm a relative or a neighbor, or send a medical team if needed.